Cloud, communications and managed IT

Hosting and day-to-day operation of your IT systems in secure, resilient cloud environments.

• Migration of servers, applications and data to the cloud
• Private, public and hybrid cloud hosting
• Backup, disaster recovery and business continuity
• Capacity planning, patching and cost optimisation

IP telephony and cloud phone systems that move with your people — including full Microsoft Teams integration.

• Hosted / cloud PBX with Irish and international numbers
• SIP trunking and number porting
• Microsoft Teams Direct Routing and Operator Connect
• Desk phones, softphones and mobile apps

Omnichannel contact centre platforms that handle calls, email and messaging from a single agent desktop.

• Intelligent call routing, queues and IVR
• Email, web chat, SMS and social messaging
• Call recording, quality management and analytics
• CRM integration and real-time dashboards

Proactive support, maintenance and monitoring of your systems so problems are fixed before they reach your users.

• Service desk support for your staff
• 24/7 infrastructure and network monitoring
• Security updates, patch management and endpoint protection
• Agreed service levels and regular reporting

Integration of communication platforms and automation of business processes to remove manual work.

• Unified communications integration (voice, video, chat)
• Connecting telephony with CRM, ERP and helpdesk tools
• Workflow and process automation
• Consultancy, design and project delivery